Privacy Policy

Last updated: September 22, 2026

This Privacy Notice for Error Code 31 LLC, doing business as Lono Security ("we," "us," or "our"), describes how and why we access, collect, store, use, and share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://lonosecurity.com/ or contact us by form, email, or phone.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, call 602.501.0772 or use the contact form on this website.

Summary of key points

What personal information do we process? We process the information you give us when you contact us or book a consultation, plus limited technical information collected automatically when you visit the site.
Do we process sensitive personal information? No. We do not ask for and do not want sensitive personal information such as government identifiers, financial account numbers, health information, or data about race, religion, or sexual orientation. Please do not send it to us.
Do we collect information from third parties? We do not buy or collect personal information from third parties.
How do we process your information? To provide and administer our Services, to answer your inquiries, to send you information you asked for, for security and fraud prevention, and to comply with law.
Do we sell your information? No. We have not sold or shared personal information for advertising purposes in the past twelve months, and we will not do so in the future.
How do we keep your information safe? We use reasonable technical and organizational measures. No method of transmission or storage over the internet is completely secure, so we cannot promise a specific security outcome.
What are your rights? Depending on where you live, you may have rights to access, correct, or delete your personal information. See "Your privacy rights" below.
How do you exercise your rights? Use the contact form on this website or call 602.501.0772 and we will act on your request in line with applicable law.

1. What information do we collect?

In short: we collect the personal information you provide to us, and a limited amount of technical data collected automatically.

Personal information you disclose to us

We collect personal information that you voluntarily give us when you contact us through the site, book a consultation, ask about a service, or otherwise communicate with us. Depending on how you interact with us, that information may include:

names
email addresses
phone numbers
company name and job title
mailing addresses
contact preferences
the content of your message or consultation notes

All personal information you provide must be true, complete, and accurate, and you should tell us about any changes to it.

Information automatically collected

In short: some information, such as your Internet Protocol (IP) address, browser type, and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity, but it may include device and usage data such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and general location. We use it to keep the site secure and operating, and for internal analytics and reporting.

The information we collect this way includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information recorded in log files, including IP address, browser type and settings, date and time stamps, pages viewed, and other actions you take on the site.
Device Data. Information about the computer, phone, tablet, or other device you use to access the Services, such as device and application identification numbers, location, browser type, hardware model, internet service provider or mobile carrier, operating system, and system configuration.
Location Data. General location derived from your IP address. We do not ask for or collect precise GPS location.

2. How do we process your information?

In short: we process your information to provide our Services, communicate with you, keep the site secure, and comply with law.

We process your personal information for these purposes:

To deliver services and respond to you. To answer your inquiry, run a consultation, quote a job, and carry out work you have engaged us for.
To send administrative information. To send you details about the work, changes to our terms and policies, and other similar information.
To keep the site secure. To prevent fraud, detect abuse, and protect the Services and their users.
To comply with law. To meet our legal obligations and to exercise or defend our legal rights.

We do not process your information for targeted advertising, and we do not sell it.

3. What legal bases do we rely on to process your information?

In short: we process your personal information only when we have a valid legal reason to do so.

If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on. We rely on:

Consent. Where you have given us permission to use your information for a specific purpose, such as joining a mailing list. You can withdraw that consent at any time.
Performance of a contract. Where processing is necessary to provide a service you have engaged us for, or to take steps at your request before entering into an agreement.
Legal obligations. Where processing is necessary to comply with the law, cooperate with a regulator or law enforcement, or exercise or defend our legal rights.
Legitimate interests. Where processing is necessary for our legitimate interests in operating and securing our business, in a way that does not override your rights.
Vital interests. Where processing is necessary to protect your vital interests or those of another person, such as to prevent harm.

If you are located in Canada, this section applies to you. We may process your information with your express consent, or where your permission can reasonably be inferred. You can withdraw your consent at any time. In limited cases, applicable law may permit processing without consent, for example for fraud detection and prevention, to comply with a subpoena, warrant, or court order, or where the information is publicly available as specified by regulation.

4. When and with whom do we share your personal information?

In short: we share information only in the situations described here.

Service providers. We use a small number of vendors to run the site and communicate with you, including our hosting provider, our email delivery provider, and our website analytics provider. They process information only on our instructions and only for those purposes.
Business transfers. We may share or transfer your information in connection with, or during negotiations of, a merger, the sale of company assets, financing, or the acquisition of all or part of our business by another company.
Legal requirements. We may disclose information where required by law, subpoena, or court order, or where we believe disclosure is necessary to protect the rights, property, or safety of our business, our clients, or others.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

5. Do we use cookies and other tracking technologies?

In short: we use a minimal set of cookies and similar technologies to keep the site working and to measure traffic.

We use cookies and similar technologies for two purposes:

Essential functions. Security, load management, and remembering your preferences. The site does not work correctly without these.
Analytics. We use Google Analytics 4 to understand which pages are visited. This tells us what is useful and what is not. It is not used for advertising, and we do not run advertising or remarketing pixels on this site.

You can set your browser to remove or reject cookies. If you do, some parts of the site may not work as intended. To opt out of Google Analytics across all websites, see https://tools.google.com/dlpage/gaoptout. Google's privacy practices are described at https://policies.google.com/privacy.

6. Do we offer artificial intelligence-based products?

In short: some of the work we do uses artificial intelligence and automation, and we treat the data involved in that work the same way we treat everything else.

Some Services involve artificial intelligence, machine learning, or automation, including security orchestration and automated analysis. Personal information processed in the course of that work is handled under this Privacy Notice and under our written agreements with our clients and vendors. Client data we handle while performing an engagement remains the client's data; we access it only as needed to do the work and we do not use it to train models of our own.

7. How long do we keep your information?

In short: we keep your information only as long as we need it for the purposes in this notice, unless the law requires or permits a longer period.

We keep personal information only as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law, such as for tax, accounting, or other legal requirements. When we no longer have an ongoing legitimate business need to process your information, we delete it or anonymize it. If deletion is not possible, for example because the information is in a backup archive, we store it securely and isolate it from further processing until deletion is possible.

8. How do we keep your information safe?

In short: we use reasonable technical and organizational measures to protect your information, and no method is perfect.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of the personal information we process. However, no electronic transmission over the internet and no information storage technology can be guaranteed to be completely secure. We cannot promise that unauthorized parties will never defeat our security or improperly access, collect, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk, and you should only access the Services from a secure environment.

9. Do we collect information from minors?

In short: we do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, and we do not knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that we have collected personal information from someone under 18, we will delete it from our records. If you believe we have collected such data, call 602.501.0772 or use the contact form on this website.

10. What are your privacy rights?

In short: depending on where you live, you have rights that allow you greater access to and control over your personal information.

In some regions, including the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, to data portability where applicable, to object to processing, and not to be subject to automated decision-making. To make a request, use the contact details in "How can you contact us about this notice?" below. We will consider and act on any request in accordance with applicable data protection laws.

If you are in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority.

Withdrawing your consent. Where we rely on your consent, you can withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Opting out of marketing. You can unsubscribe from our emails at any time using the unsubscribe link in the email. You will be removed from marketing lists. We may still contact you about a service you have engaged us for, or in response to a request you made.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Cookies. You can set your browser to remove or reject cookies. This may affect certain features of the Services.

If you have questions about your privacy rights, call 602.501.0772 or use the contact form on this website.

11. Controls for do-not-track features

Most browsers and some mobile operating systems include a Do-Not-Track ("DNT") setting you can turn on to signal that you do not want your online activity monitored. No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to DNT browser signals, or to any other mechanism that automatically communicates a choice not to be tracked. If a standard is adopted that we must follow, we will tell you in a revised version of this notice. California law requires us to state this, and we do.

12. Do United States residents have specific privacy rights?

In short: if you live in certain US states, you may have the right to access, correct, copy, or delete the personal information we hold about you, and to withdraw consent to our processing it. These rights are not absolute and may be limited by applicable law.

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have these rights under their state's data protection law.

Categories of personal information we collect

Category	Examples	Collected
A. Identifiers	Name, postal address, telephone number, online identifier, IP address, email address	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, employment, employment history	YES
C. Protected classification characteristics	Gender, age, race and ethnicity, national origin, marital status, other demographics	NO
D. Commercial information	Transaction information, purchase history, financial details, payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other network activity	Browsing history, search history, online behavior, interest data, interactions with websites and advertisements	YES, limited to your visit to this site and analytics derived from it
G. Geolocation data	Device location	NO, beyond the general region inferred from your IP address
H. Audio, electronic, sensory, or similar information	Images, audio, video, or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details, job title, work history, professional qualifications	YES, when you provide them
J. Education information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Profiles or summaries about a person's preferences and characteristics	NO
L. Sensitive personal information	Government identifiers, financial account details, health data, and similar	NO

Where we hold identifiers and professional information, we keep them for as long as needed to provide the Services and for our ordinary business records, and then delete or anonymize them.

Your rights

The right to know whether we are processing your personal data
The right to access your personal data
The right to correct inaccuracies in your personal data
The right to request deletion of your personal data
The right to obtain a copy of the personal data you previously shared with us
The right to non-discrimination for exercising your rights
The right to opt out of processing your personal data for targeted advertising, the sale of personal data, or profiling with legal or similarly significant effects

We do not engage in targeted advertising, we do not sell personal data, and we do not profile in the sense covered by these laws, so there is nothing to opt out of. Depending on your state, you may also have the right to access the categories of personal data being processed, to obtain a list of the categories of third parties to which we have disclosed personal data, or to obtain a list of specific third parties to which we have disclosed personal data.

How to exercise your rights

Use the contact details at the end of this notice. We honor opt-out preference signals sent through the Global Privacy Control where applicable. You may also designate an authorized agent to make a request on your behalf; we may ask the agent for written proof that they are authorized to act for you.

Request verification

When we receive a request, we need to verify your identity so we know you are the person we hold information about. We use the information you provide in the request only to verify your identity or your authority to make it. If we cannot verify your identity from the information we already hold, we may ask you for additional information for verification and fraud-prevention purposes.

Appeals

If we decline to act on your request, you may appeal by calling 602.501.0772 or using the contact form on this website. We will tell you in writing what action we took or did not take, and why. If your appeal is denied, you may complain to your state attorney general.

California "Shine the Light" law

California Civil Code Section 1798.83, the "Shine the Light" law, lets California residents request, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for their direct marketing purposes, and the names and addresses of those third parties, for the preceding calendar year. We do not disclose personal information to third parties for their direct marketing. If you are a California resident and want to make such a request, call 602.501.0772 or use the contact form on this website.

13. Do other regions have specific privacy rights?

In short: you may have additional rights based on where you live, and we will honor requests as applicable law requires.

If you are outside the United States, you may have rights under your local law to access or correct your personal information, or to object to our processing it. Contact us at 602.501.0772 and we will act on your request in line with the law that applies to you. If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection or privacy regulator.

14. Do we make updates to this notice?

In short: yes, we update this notice as needed to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will carry a new "Last updated" date at the top. If we make material changes, we may notify you by posting a prominent notice on the site or by sending you a notification. We encourage you to review this notice periodically.

15. How can you contact us about this notice?

If you have questions or comments about this notice, call 602.501.0772, use the contact form on this website, or write to us at:

Error Code 31 LLC, doing business as Lono Security Chandler, Arizona, United States

16. How can you review, update, or delete the data we collect from you?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correction of inaccuracies, or deletion of your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To make a request, call 602.501.0772 or use the contact form on this website. We will respond within the time required by applicable law.